Financial Conduct Authority (FCA) UK Regulation Sample Exam

If a firm cannot provide a retail client with the total adviser charge before making a personal recommendation, what must it do?

1. Provide its charging structure before giving any advice

2. Offer a free initial consultation

3. Provide a detailed investment report

4. Communicate verbally about potential fees

The correct answer is: Provide its charging structure before giving any advice

The requirement for a firm to provide its retail clients with the total adviser charge before making a personal recommendation aligns with the principles of transparency and client protection embedded within FCA regulations. By offering its charging structure before providing advice, the firm ensures that clients have a clear understanding of the costs involved, enabling them to make informed decisions about their financial choices. This approach fosters trust and clarity in the advisory relationship, as it allows clients to gauge whether they are comfortable with the fees associated with the services being offered. Furthermore, it is vital in a regulatory context to maintain fair treatment and uphold the principles of treating customers fairly (TCF), which is a cornerstone of FCA's mission to enhance the integrity of financial markets. The other options either do not meet the requirement for transparency or do not sufficiently inform the client about the nature and extent of the adviser charges. Providing a free initial consultation might benefit the client, but it does not fulfill the regulatory requirement of giving a clear indication of charges. A detailed investment report can be helpful for performance assessment but does not offer clarity on adviser fees. Communicating verbally about potential fees also lacks the robustness of written disclosure and may not cover all necessary information in a comprehensive way.